Family FAQ's

How can I help my family member/friend settle in at Foyer Maillard?

The first days are always a challenge for anyone moving into a new home. Having items in the room that are personal in nature is helpful. As well, check out the activities that are planned, and take your loved one to those activities and get to know some of the residents that attend. It is often difficult for someone to go to an activity if they don’t know anyone there. The family or friends can help with making the resident feel they are part of things by attending with them.

What items do I need to bring when moving in my loved one?

Please refer to the Living Here FAQ's for more information.

Do you have visiting hours?

You are welcome to visit anytime between 8:00 am and 9:00 pm. Any visiting outside of these hours must be made by special arrangement.

How do I arrange to have a meal with a resident at Foyer Maillard?

Guests are welcome to join residents for meals any time but must book 24hrs in advance. Arrangements can be made by contacting the kitchen at 604-937-5578 ext. 114. Special occasion meals, such as Christmas Dinner or summer BBQs, are organized in conjunction with the Recreation Department. Information for these events can be found here

Can I bring my pet in for a visit?

Pets are always welcome to visit but must be on a leash or contained at all times. Handlers must be considerate to the needs of residents and staff with severe allergies and/or fears to pets. Administration always reserves the right to refuse a pet if they deem necessary.

If I have a concern regarding the care of my loved one at Foyer Maillard, who do I contact?

If you have questions or concerns about your loved ones care, please speak first of all to one of the staff that is caring for your loved one, or the Nurse in charge on the floor on which your loved one is a resident. It is always best to talk about your concerns at the time and the place where those concerns originated.

If following this discussion, you still have concerns, please contact our Care Manager, Cielo Nacpil at 604-937-5578 ext. 111 or cnacpil@foyermaillard.com.

If after this discussion your concerns are still unresolved, then contact Savita Ramkirit, Director of Care at 604-937-5578 ext 104 or sramkirit@foyermaillard.com.

When can I expect to be invited to a Care Conference for my family member?

Family members will be invited to attend a care conference with the resident and the care team usually within 6 weeks of admission. This provides the opportunity for the care team to get to know the resident, and to provide a full assessment as to how things are going.

Care conferences are conducted at least annually following the first conference.

What is adaptive clothing and where can I purchase some for my loved one?

Adaptive clothing is used for many reasons which include; safety, difficulty dressing, ease of toileting, and dressing when overhead lifts are required.

There are many providers, some examples are:

www.debralynncreations.ca   (604) 596-5320
www.silverts.com  1-800-387-7008
www.gerifashions.com  1-800-361-4374